PLEASE NOTE: This feature is only available in the ChurnZero Enterprise and Professional Edition. Please contact your ChurnZero Customer Success Manager for pricing and edition activation.

Help

For a full list of requests you can make to the ChurnZero Slack Chatbot, type the command help and hit enter.

Accounts

Search Commands / Potential Results

You can search for Accounts using a variety of commands + the Account's name or AccountExternalID:

account [name | accountexternalid]
tell me about account [name | accountexternalid]
look up account [name | accountexternalid]
tell me about the account [name | accountexternalid]
look up the account [name | accountexternalid]

The ChurnZero Slack Chatbot will return the best result based on your entry. If this result is the Account you were looking for, click "Yes, show me more!" to see deeper details about that Account:

If this result was not the Account you were looking for, click "Nope, wrong account" to see other potential matches:

If there were no matches for your entry, you'll see this message:

Account Details

Overview

General
- Account Status - Active or Inactive
- Start Date - Date + tenure
- Tags - Tags associated with the Account
Health
- Primary ChurnScore - Value and level of churn risk. The vertical line along the info provided will also be the color of the ChurnScore (green, yellow, red)
- Account NPS - Current Account NPS
Subscription
- Next Renewal Date - Date + days away
- Total Contract Amount
- License Count
Team Members
- List of other Account Roles assigned to the Account (besides Owner)
Key Details
- Up to ten (10) attributes for the Account
- These fields are set under Admin > Slack Setup

Usage

Usage Summary, Last 30
- Active Days - Number of active days out of the last 30 days
- Active Contacts - Number of distinct active contacts in the last 30 days
- Time Spent - Total time spent in the app within the last 30 days
- Last Activity - Date/time + Event Name of the most recent action taken
Top Events, Last 30 - For the top ten (10) Events by number of instances, the following information will show:
- Event Name
- Number of instances (i.e. number of times the Event occurred)
- Number of contacts (i.e. number of distinct individuals that did this Event)
Top Contacts, Last 30 - For the top five (5) Contacts by Number of Active Days, the following information will show:
- Contact Name
- Email Address
- Number of Active Days
- Number of Events (across all tracked Event Types)
- Number of minutes spent in the app

Engagement

Engagement
- Open Tasks - Number of Tasks that are currently overdue + that are due in the next 30 days
- Logged Activities - Number of Activities logged in the last 30 days
- Sent Emails - Number of email messages sent in the last 30 days
- In-App Announcements - Number of in-app announcements posted in the last 30 days
In Progress Plays - List of up to five (5) Plays the account is currently in
- Play Name
In Progress Journeys - List of up to five (5) Journeys the account is current in
- Journey Name
- Current Milestone
- Days in the Journey

Alerts

The ten (10) most recent Alerts for this Account

Contacts

Search Commands / Potential Results

You can search for Contacts using a variety of commands and providing the Contact's name, ContactExternalID or email address:

contact [name | contactexternalid | email address]
tell me about contact [name | contactexternalid | email address]
look up contact [name | contactexternalid | email address]
tell me about the contact [name | contactexternalid | email address]
look up the contact [name | contactexternalid | email address]

The ChurnZero Slack Chatbot will return the best result based on your entry. If this result is the Contact you were looking for, click "Yes, show me more!" to see deeper details about that Contact:

If this result was not the Contact you were looking for, click "Nope, wrong contact" to see other potential matches:

If there were no matches for your entry, you'll see this message: