Feature Documentation

Segments

Customer Health

• Getting Started with ChurnScores
• ChurnScore Navigation
• Creating ChurnScores
• ChurnScore Factors
• Setting up ChurnScore Factors
• Where do I Find ChurnScores After They Are Created?

Playbooks

• Play Step: Update Tags
• Play Step: Update Custom Table

Surveys

• How should I test my surveys?

Slack Integration

• Adding Your Slack Member ID to Your ChurnZero User Profile
• ChurnZero Slack Chatbot - Looking Up Accounts, Contacts and Segments

Email & Calendar Settings

• ChurnZero Calendar Integration - Security
• ChurnZero Email Integration - Security
• Configuring the Gmail Integration
• Set Up Domain Authentication