Scott Polidoro
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Activity overview
Latest activity by Scott Polidoro-
Scott Polidoro created an article,
How does ChurnZero handle duplicate emails in Contact-based Playbooks?
In Contact-Based plays, ChurnZero works to try to intelligently de-dupe on email address and based on the specifics of the Play settings. When de-duping on email address the system will look for th...
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Scott Polidoro created an article,
Play Step: Update Tags
The Play Step: Update Tags lets you add, create, or remove Tags from your Accounts or Contacts. These updates will reflect on the profile page's Core details. The option to update tags for an Acco...
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Scott Polidoro created an article,
When should I contact Support vs. my CSM?
Here at ChurnZero, we are ready and eager to help you succeed. Use this information as a guide for when to lean on your Customer Success Manager and when to contact our Support Team. Happy churn fi...
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Scott Polidoro created an article,
How can I change what is shown under the Contact tab on the Account Profile page?
If you have access to the Admin>General page, you can configure what is shown under the Account profile's Contact tab. This can be done by navigating to Admin>General and clicking on "Customize Fie...
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Scott Polidoro created an article,
How should I test my surveys?
If you would just like to view an example of the formatting of your survey message, you can do so by using the 'Send me a test' option in the Survey Campaign settings. However, if you would like to...
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Scott Polidoro created an article,
What happens if we send 2 (or more) in-app announcements to a contact at once?
While using ChurnZero to reach out to your customers, you may want to send 2 or more in-app announcements at the same time. The expected behavior for these multiple announcements will differ depend...
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Scott Polidoro created an article,
Deleting ChurnScores
If you no longer want to use a ChurnScore for any of your accounts, it can be deleted from the ChurnScore page. You will not be able to delete the ChurnScore if it is referenced in any Segments, P...
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Scott Polidoro created an article,
How Can I Include URL Merge Fields in a Message
When drafting a message, you may want include a calendar scheduling link or some other web page link that is contained in one of your custom fields. You can find more information on adding these cu...