Moving away from Customer Support and into Customer Success often brings up a number of different questions. How is Customer Support different than Customer Success? How do your Customer Success Manager’s prioritize their day? How can you most effectively manage the day-to-day without getting off track? This webinar will focus on helping you to guide your Customer Success team to more easily lead, prioritize, and manage their book of business in a standardized, scalable manner.
You'll also see a brief demonstration of how ChurnZero’s Customer Success platform allows you to gain real-time visibility of your team and customers. ChurnZero is one tool that allows you to effectively manage your customer journey through onboarding, renewal and expansion.
Key Takeaways:
• Learn how to prioritize your day to maximize account coverage: high risk or low engagement customers
• Learn how to prep for internal and customer meetings quickly
• Identify key internal and external dashboards and metrics to share with various stakeholders
Presenter: Bora Lee, Customer Success Manager, ChurnZero
A Day in the Life of a CSM Using ChurnZero
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