Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your NPS Survey.
Company Logo - Upload your companies logo via a saved image.
--- We recommend using an image with height no greater than 200 pixels
Company/ Product/ Brand to ask about - This text will be inserted into the standard NPS question: 'How likely is that you would recommend [Company/ Product/ Brand] to a friend or colleague.'
Use Color-Coded Ratings - Use Colors, on a scale of Red-Yellow-Green, in the rating choices
Preview - gives you an idea how your Survey will look to the recipient. Example:
Ask follow up question - This can be turned On or OFF. If On is selected a follow up question of your choice will appear after a contact has selected a score. Keeping this hidden until a contact has selected a score improves the response rate for the entire survey.
If you choose to ask a follow-up question, you can decide to set three different questions -- one for each category of response -- Promoters, Passives, and Detractors.
The following field types can be use for your follow-up question:
- Single Select List
- Multi-Select List
Thank you message - This is a text box where you can show your appreciation for your contact taking the time to fill out your survey. Thank you messages for Surveys delivered via In-App Announcement will include Global Announcement Style settings. If you are sending your survey and follow-up via both In-App Announcement and email, you will be able to set two separate Thank You messages - one for the Announcement and one for the email.
|Note: You can contact Support if you would like them to turn on customized survey text. This will allow you to add a custom NPS question as well as custom options for Low Score, High Score and the Submit Button if you don't want to use the default. This option would also allow you to allow for translations if you want to send the survey in another language.|