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Abby Hammer

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  • Deleting a Segment

    To delete an existing Segment: 1. Click on the name of the Segment you want to delete to view the Segment. 2. Click the red "Delete" button towards the upper left.  If you try to delete a Global S...

  • Segments FAQs

    Can't find the answer you're looking for within the Segments articles? Here are some frequently asked questions about Segments, search for your answer in here! If you need additional help, send us ...

  • Authorizing the ChurnZero Slack App

    To leverage Slack to receive Alerts, use commands, and/or to engage with the ChurnZero ChatBot, the first step is to authorize the ChurnZero Slack App.   To authorize the app, go to Admin -> Slack ...

  • Usage Data: Segment.com Destination

    If you're a Segment customer, you know how easy it is to get new integrations up and running. ChurnZero + Segment is the same - simply add a Destination for ChurnZero within Segment and no need to ...

  • ChurnZero Slack ChatBot - Customizing Key Details

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...

  • OKTA SSO Setup

    Create OKTA App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...

  • Ticketing: Teamwork Desk

    ChurnZero supports a integration with Teamwork Desk to map Tickets to accounts and contacts in ChurnZero. Read below for details on requirements for the integration and the behavior/rules of the s...

  • ChurnZero for Zendesk Support

    Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation.  The ChurnZero for Zendesk Support allows your Support team to a...

  • Overall Survey Report

    Each survey type has an Overall Survey Report that provides a comprehensive overview of the results for all campaigns for that type of Survey. Overall Reports are available for NPS, CSAT and CES. E...

  • ChurnZero Product Update Webinar - Q1 2020

    Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered inclu...