ChurnZero Customer Success
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How do I generate HMACs?
It is very important that we generate HMACs in the same way so that the hashing process results in repeatable outputs. To that end here are some samples in different languages of how we generate th...
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Call Custom Dashboards in Teams Chatbot
Once you have set up a Custom Dashboard to be shared, you are ready to call a dashboard in Teams! PLEASE NOTE: This feature is only available in the ChurnZero Enterprise and Professional Edition. P...
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Get Started with Success Centers
Customer resources tend to be scattered across and outside of applications. Within applications, various services fight for real estate - help, chat, walkthroughs, etc. The result is a fractured an...
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Security Information for the ChurnZero Microsoft Teams Integration
A popular feature of the ChurnZero application is the ability to integrate with Microsoft Teams to allow for a connection between ChurnZero and customers internal chat systems. This works when user...
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Getting Started with Account Insights
You have a lot of powerful information in ChurnZero that tells you about the success of your customer. You can easily see usage trends, changes in engagement, support tickets, and all other custome...
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Dev Console
The Dev Console allows for increased visibility into the information being sent to ChurnZero, as well as the status of those calls. This is helpful for general investigation and identifying points ...
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How to Create a WalkThrough
ChurnZero WalkThroughs are interactive, multi-step guides built directly into your product’s web interface. They can walk users through specific features, highlight important functionality for new ...
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Ticketing: ServiceNow
ChurnZero supports a integration with ServiceNow to map Case data to Accounts in ChurnZero. Read below for details on requirements for the integration and the behavior/rules of the sync. In order...
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Use a Different "Reply To" Email
When sending emails out of ChurnZero you have the ability to change the "Reply To" email. Meaning an email can come from success@marketingpony.com, but when a user clicks Reply, the email address i...
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Add Your Teams ID to Your ChurnZero User Profile
When using Teams within ChurnZero, you will need to include your Team ID during the setup, in order to use some specific features. This includes Alerts to Channels for Teams. While working in Team...