Here at ChurnZero, we are ready and eager to help you succeed. Use this information as a guide for when to lean on your Customer Success Manager and when to contact our Support Team. Happy churn fighting!
When to contact your CSM
When to contact Support
Tips for Submitting Support tickets
When to contact your CSM
Locate your CSM’s contact information in your ChurnZero in-app Success Center
Strategy and Goal Setting
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Best Practices and Recommendations
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Your Contract and Renewal Info
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Customized Training for Your Team
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Feature Add-Ons & Professional Services
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Not sure where to go or what to do?
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When to contact Support
Email support@churnzero.com
Product Feature Questions
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Basic Guidance on Features
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Ideas for Product Functionality
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Documentation Questions and Requests
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Native Integration Sync Questions
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Javascript or API Troubleshooting
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Tips for Submitting Support Tickets
Our goal is to provide you with a response and a resolution as quickly and thoroughly as possible. Help us do so by including these aspects in your Support Ticket email:
- Exact contact or account names (and ID’s) that are affected
- URLs for specific configurations (Plays, Segments, etc.)
- Screenshots or videos of the feature/situation
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