Using Multiple Currencies

Please Note: Multiple Currencies are only available in the ChurnZero Enterprise Edition. Please contact your ChurnZero Customer Success Manager for pricing and edition activation. 

ChurnZero can support multiple currency types when needed. This setting is off by default and can be enabled by your CSM for Enterprise customers.

When multiple currencies are enabled, your base currency comes from your CRM. This becomes the currency for your ChurnZero instance. Any currency types supported by your CRM, such as ISO codes, will be available as options in ChurnZero.

Important Notes

• Multi-currency is currently only supported for ChurnZero customers using Salesforce as their integrated CRM.

• Salesforce advanced multi-currency settings are not supported. ChurnZero only supports Salesforce basic multi-currency functionality.

• If your Salesforce instance uses advanced multi-currency rules, you can still use multi-currency in ChurnZero. However, ChurnZero will not calculate opportunity amounts based on opportunity dates. Values are shown using the current exchange rate.

Once multiple currencies are enabled, the setting cannot be turned off. Your base currency also cannot be changed after it is set.

Viewing Multiple Currencies in ChurnZero

When using Salesforce multi-currency, users select a currency type when creating new records. For example, when creating a new Opportunity in Salesforce, you choose the currency for that opportunity.

This allows multiple opportunities to exist with different currencies. Field values are always displayed in the selected currency of each individual record, which matches Salesforce behavior.

User Account Currencies

Currency can be adjusted at the individual user level. Under My Account, there is a setting called Default Currency. This controls the currency displayed for your user account and can differ from both the record currency and the base currency.

For example, if your base currency is USD but your customers are in Australia, you can set your user account default currency to AUD.

• If the record currency and your user account currency are the same, you will see one currency throughout the app.
  Example: Total Contract Amount = USD 10,000.00

• If the record currency and your user account currency are different, what you see may vary by area of the app. You may see the user account currency in parentheses next to the record currency, or you may see only your user account currency.

For example, you may have three opportunities with record currencies of GBP, USD, and EUR. If your user account currency is EUR, you will see only one value on the EUR opportunity because no conversion is needed. You will see two values on the GBP and USD opportunities.

Setting Different Currencies for Account and Contact Attributes

You can set different currencies for specific attributes on accounts and contacts. These currencies can differ from both the base currency and the user account currency.

Examples include:

• Account or contact attributes, editable from the account profile, plays, or other workflows

• Custom task fields on tasks

Custom Fields Default Values

Accounts can have different currency types for different attributes. When viewing these attributes, they appear in the currency selected for that attribute.

When viewing aggregated currency values across multiple accounts or contacts, amounts are displayed in either the base currency or the user account currency.

Dashboard Rollups

Aggregated data shown in dashboards is always displayed in your user account currency.

Example:

Your base currency is EUR, your user account currency is USD, and the total contract amount for an account named A_Team is AUD.

If you create a custom dashboard widget showing the average total contract amount across all accounts, the widget value is displayed in USD because it aggregates multiple accounts with different currencies.

When you click into the widget to view details, each account is listed using its attribute currency. The A_Team account appears as AUD, with the user account currency USD shown in parentheses.

Imports, Exports, and API

All data imports and exports use the base currency. All data sent to and received from the API is also in the base currency.