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Understanding Full Configuration Control

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Melissa Gerace
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Full Configuration Control (FCC) provides more control over the data in your instance of ChurnZero. With FCC, you can see and act on other users' private configurations. This means that search results will return, for example, your own private segments and the private segments of other users in your instance of ChurnZero. This allows you more insight into other users' configurations: 

  • Managers with FCC permissions can access their team's private configurations. This can help support and understand what the team member is working on or solve problems with that user's configuration. 
  • Users with FCC permissions can access private configurations to resolve issues like old private segments used in other configurations. For example, if someone leaves the company, users with FCC permissions can access that individual's private segments to reassign, delete, or otherwise manage them.  

Important Note: Private Live Exports cannot be seen by those with Full Configuration Control.

In general: 

Users with FCC CAN:  Users with FCC CANNOT: 
  • View and filter other users' private configurations.
  • Create configurations on behalf of other users. 
    • Except for alerts - see below.
  • Perform bulk and individual actions on other users' private segments.
  • Inherit another user's domain or view the app as another user. (FCC doesn't include impersonation capabilities.) 
  • Edit other users' private configurations. (The configuration creator will be notified of changes with an alert.)
  • Act as owner for any accounts/contacts the user is not assigned to.

 

Use the dropdowns below to learn more about FCC for our features:

Segments

Users with FCC enabled can: 

  • Search for and view the private segments of other users.
  • Perform bulk and individual actions on other users' private segments.
  • Edit other users' private segments.

Alerts

Users with FCC enabled can:

  • Search for and view the private alerts of other users. 
  • Configure private alerts for other users. 
  • Manage alert settings for all other users. 

Plays

Users with FCC enabled can: 

  • Search for and view the private plays of other users. 
  • Edit, move, and archive another user's private plays. 
  • Delete the private play drafts of other users.

Custom Dashboards

Users with FCC enabled can: 

  • Search for and view the private dashboards of other users. 
  • Edit, move, and archive another user's private dashboards 
  • Delete the dashboards of other users.

Account Insights

Users with FCC enabled can: 

  • Search for and view other users' account insights. 
  • Edit, move, and archive another user's account insights. 

For more information on adding FCC to permission groups, see: Add Full Configuration Control (FCC) to a Permission Group.

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