When using Teams within ChurnZero, you will need to include your Team ID during the setup, in order to use some specific features. This includes Alerts to Channels for Teams.
- While working in Teams, on the left-hand pane, click the '...' button next to the team (not one of the Channels, but the overall Team)
- Click "Get link to team"
- Copy this link and paste it into a document or notepad. The Team ID is in this URL.
- Find where it says '/team' and then a string of letters, numbers, and characters that follow it. That string is the Team ID needed within ChurnZero. It ends right before '/conversations'. Example below.
- Once you have the ID, enter it into the ChurnZero setup page for Microsoft Teams
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Is this feature available to Enterprise Edition only?
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